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Monday, 23 November 2009

Nursing Times - Latest Practice News

The power of apology: how saying sorry can leave both patients and nurses feeling better

A sincere apology that expresses regret and acknowledges shortcomings can help patients come to terms with something that has gone wrong - and can also help nurses

Involving nurses in the complaints process leads to more effective care

Complaints can lead to valuable insights into care and nurses should be involved in the whole complaints process to ensure incident outcomes are used effectively, says Alison Norman

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