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Friday, 29 January 2010

Being open with patients and learning how to apologize



Being open with patients and learning how to apologize
by John Tingle

This article outlines the National Patient Safety Agency’s ‘Being Open’policy and argues that it has the potential to create a much morepatient-centred NHS. However, it is very easy to say the word ‘sorry’,but much harder to say the word effectively and in a meaningfulway. The NHS should not underestimate the task that lies ahead inimplementing the ‘Being Open’ policy; ingrained defensive cultures donot change overnight.

British Journal of Nursing, Vol. 19, Iss. 2, 27 Jan 2010, pp 114 - 115

Posted by Sophie at 11:58

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